IT Support Engineer job vacancy

Solopress, the UK’s fastest growing online commercial printers, are hiring! We’re currently looking for an experienced IT Support Engineer – 1st Line Support.

The busy IT department at Solopress is responsible for quickly and efficiently resolving a wide range of IT-related faults – from setting up an e-mail account and antivirus installation to network diagnostics and computer repairs.

You will be a highly energetic, flexible, diplomatic and friendly person.

Skills required:

  • Desktop and network support for PC and Mac hardware and software (only apply for this position if you have experience of both systems)
  • Capable of diagnosing and resolving any IT issues
  • Good knowledge of Microsoft Office and a quick learner of any new software applications. If you’re already a genius on Adobe Creative Suite and FileMaker, so much the better!
  • Setting up and configuring new and reassigned laptop and desktop computers, along with the installation of software
  • Completing internal company employee moves, including phones
  • E-mail server maintenance such as adding new users, old account removals and the archiving of mailboxes
  • Ensuring all logs and documentation for equipment, users, software licenses, updates and repairs are thoroughly maintained
  • Managing backups
  • Escalating IT issues to the IT manager where necessary
  • Additional responsibilities as requested by the IT manager
  • Excellent communication skills – both spoken and written English
  • Patient and helpful manner a must
  • Previous experience in a similar role highly desirable, but enquiries from recent college or university students looking for an ideal first job in IT are also welcome

This role is full-time only and is based at the Solopress premises in Southend-on-Sea, Essex.

To apply for the position of IT Support Engineer, please e-mail your CV and a cover letter to

Only shortlisted candidates will be contacted for interview. Please don’t phone or write to us regarding your application. No enquiries from recruitment agencies. Thank you.

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About Aron Priest

I have been in the print trade since 1988 and started my first printing company in 1999. Solopress went from just a few employees in the first year up to over 150 staff at present. I am fully trained in every department of my company and love coming to work. Check out my Google+ page at to find out more.
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